Productivity · Web app
Serval
AI-native enterprise service management and IT support automation platform.
Serval is an enterprise IT service management (ITSM) and service automation platform built around AI agents. It uses natural-language workflow generation and deterministic help desk agents to handle employee requests, onboarding, and access management. Organizations can run it as a standalone service desk or as an automation layer synced with legacy systems.
What it's for
- Automate employee onboarding, offboarding, and just-in-time software access
- Resolve employee IT support tickets using conversational AI agents
- Generate code-based IT workflows and automations from natural language prompts
- Sync bidirectionally with existing ITSM tools like ServiceNow and Jira Service Management
Features
- Catalyst agent that builds automations from natural language and ticket analysis
- Help desk agent that safely executes approved deterministic workflows
- Proactive background agents that detect issues and draft remediations before tickets are filed
- Full-stack ITSM covering incidents, problems, changes, and service requests
- Hardware Asset Management (HAM), Software Asset Management (SAM), and CMDB support
- Self-healing internal knowledge base that flags outdated documentation based on ticket trends
Pricing
Paid. Enterprise pricing via demo booking
Details
- Type
- Web app
- Category
- Productivity
- Topic
- IT Service Management
- Open source
- No
- Platforms
- Web
- For
- Enterprise IT, DevOps, and operations teams managing internal employee support.
- Alternative to
- ServiceNow, Jira Service Management, Freshservice
- Tags
- itsm, ai agents, it support, workflow automation, help desk, enterprise
Why it was saved
- @stephthefounder: Modern competitor to legacy ITSM suites that just closed a $75M Series B, currently recruiting across product, sales, marketing, and engineering.
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Updated