# Serval

> AI-native enterprise service management and IT support automation platform.

Serval is an enterprise IT service management (ITSM) and service automation platform built around AI agents. It uses natural-language workflow generation and deterministic help desk agents to handle employee requests, onboarding, and access management. Organizations can run it as a standalone service desk or as an automation layer synced with legacy systems.

Website: https://serval.com/

## What it is for

- Automate employee onboarding, offboarding, and just-in-time software access
- Resolve employee IT support tickets using conversational AI agents
- Generate code-based IT workflows and automations from natural language prompts
- Sync bidirectionally with existing ITSM tools like ServiceNow and Jira Service Management

## Features

- Catalyst agent that builds automations from natural language and ticket analysis
- Help desk agent that safely executes approved deterministic workflows
- Proactive background agents that detect issues and draft remediations before tickets are filed
- Full-stack ITSM covering incidents, problems, changes, and service requests
- Hardware Asset Management (HAM), Software Asset Management (SAM), and CMDB support
- Self-healing internal knowledge base that flags outdated documentation based on ticket trends

## Pricing

Paid. Enterprise pricing via demo booking

## Details

- Type: Web app
- Category: [Productivity](https://xiry.app/topics/productivity.md)
- Open source: no
- Platforms: Web
- For: Enterprise IT, DevOps, and operations teams managing internal employee support.
- Alternative to: ServiceNow, Jira Service Management, Freshservice
- Tags: itsm, ai agents, it support, workflow automation, help desk, enterprise

## Why it was saved

- [@stephthefounder, 17 December 2025](https://www.instagram.com/p/DSX3sTlkSbi/): Modern competitor to legacy ITSM suites that just closed a $75M Series B, currently recruiting across product, sales, marketing, and engineering.

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Updated 3 October 2026. Page: https://xiry.app/resources/serval

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