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AI · Web app

Botpress

AI agent and chatbot platform for automated customer support and workflows.

From the Xiry library · Updated 3 October 2026

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Botpress is an AI platform designed for building customer service agents and multi-step conversational workflows. It features a visual studio, natural language builder, and knowledge base integrations to execute actions like processing refunds or updating accounts. It operates either as a standalone helpdesk or as an integration layer on top of existing tools like Zendesk and Intercom.

What it's for

  • Automate repetitive customer support inquiries using connected knowledge bases
  • Execute complex support workflows like processing refunds and updating account details
  • Deploy AI chat assistants across channels like Webchat, WhatsApp, and Slack
  • Route unresolved customer tickets with full context to human support agents

Features

  • Botpress Studio visual agent builder
  • Knowledge base and custom table data integration
  • Multi-channel deployment to Webchat, WhatsApp, and Slack
  • Native integrations with Zendesk, Intercom, HubSpot, and Salesforce
  • Hot handoff escalation rules with full conversation context
  • Botpress Desk AI-native ticketing and helpdesk interface

Pricing

Freemium. Free tier available; usage-based and enterprise plans without per-seat fees

Details

Type
Web app
Category
AI
Topic
AI Agents
Open source
No
Platforms
Web, API
For
Customer support teams, automation specialists, and developers building conversational AI agents.
Alternative to
Zendesk, Intercom, Voiceflow
Tags
chatbots, ai agents, customer support, automation, nocode

Why it was saved

  • @theaiagents, 13 April 2025: Allows you to create, train, and deploy advanced AI customer service agents and knowledge-base bots without writing code.

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Updated