# Botpress

> AI agent and chatbot platform for automated customer support and workflows.

Botpress is an AI platform designed for building customer service agents and multi-step conversational workflows. It features a visual studio, natural language builder, and knowledge base integrations to execute actions like processing refunds or updating accounts. It operates either as a standalone helpdesk or as an integration layer on top of existing tools like Zendesk and Intercom.

Website: https://botpress.com/

## What it is for

- Automate repetitive customer support inquiries using connected knowledge bases
- Execute complex support workflows like processing refunds and updating account details
- Deploy AI chat assistants across channels like Webchat, WhatsApp, and Slack
- Route unresolved customer tickets with full context to human support agents

## Features

- Botpress Studio visual agent builder
- Knowledge base and custom table data integration
- Multi-channel deployment to Webchat, WhatsApp, and Slack
- Native integrations with Zendesk, Intercom, HubSpot, and Salesforce
- Hot handoff escalation rules with full conversation context
- Botpress Desk AI-native ticketing and helpdesk interface

## Pricing

Freemium. Free tier available; usage-based and enterprise plans without per-seat fees

## Details

- Type: Web app
- Category: [AI](https://xiry.app/topics/ai.md)
- Topic: [AI Agents](https://xiry.app/topics/ai/ai-agents.md)
- Open source: no
- Platforms: Web, API
- For: Customer support teams, automation specialists, and developers building conversational AI agents.
- Alternative to: Zendesk, Intercom, Voiceflow
- Tags: chatbots, ai agents, customer support, automation, nocode

## Why it was saved

- [@theaiagents, 13 April 2025](https://www.instagram.com/reel/DIZEBCjMaD1/): Allows you to create, train, and deploy advanced AI customer service agents and knowledge-base bots without writing code.

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Updated 3 October 2026. Page: https://xiry.app/resources/botpress

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