# Dovetail

> Customer intelligence platform to transcribe, analyze, and synthesize user feedback

Dovetail is a customer research repository and intelligence platform that aggregates feedback, support tickets, and interview recordings in one place. It automatically transcribes user conversations, surfaces themes with AI, and lets teams run semantic queries across their qualitative data. It helps product, design, and research teams base roadmap decisions on traceable customer evidence.

Website: https://dovetail.com/

## What it is for

- Transcribe customer interview calls and generate highlight clips
- Consolidate feedback from support tickets, surveys, and app reviews into one repository
- Query past user research and feedback using natural language chat
- Draft evidence-backed product requirements documents and executive research summaries

## Features

- Automated transcription and translation across multiple languages
- AI-powered semantic search and RAG-based query chat
- Channels to classify raw feedback and monitor sentiment trends
- Digital Twins to test concepts against synthesized customer segment data
- Automated agent workflows to summarize incoming feedback and propose actions
- Integrations with tools like Slack, Jira, Confluence, and Notion
- Enterprise data controls including PII redaction, SSO, and compliance certifications

## Pricing

Paid tiers with custom enterprise options; demos and start flow available.

## Details

- Type: Web app
- Category: [Productivity](https://xiry.app/topics/productivity.md)
- Open source: no
- Platforms: Web
- For: UX researchers, product managers, designers, and customer insights teams
- Alternative to: Condens, Marvin, Maze, UserTesting, Enterpret
- Tags: research, ux, transcription, customer feedback, repository, voice of customer

## Why it was saved

- [@itsdesignertom, 25 July 2024](https://www.instagram.com/reel/C93ShbTSfy9/): It streamlines UX research by automatically transcribing interviews in over 40 languages, enabling semantic search across all transcripts, and syncing insights to tools like Notion, Slack, and Jira.

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- [Laxis](https://xiry.app/resources/laxis): AI meeting assistant for transcription, summaries, and universal voice dictation. (Web app, Freemium)
- [Research by UNMS](https://xiry.app/resources/research-by-unms): AI-assisted reference manager and note-taking app for papers and notes (Web app, Freemium)

Updated 3 October 2026. Page: https://xiry.app/resources/dovetail

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